k999 Terms & Conditions — Your Agreement with Our Platform

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and k999 ("k999", "the Platform", "we", "us", "our"), the operator of the online gaming platform accessible at k999.bar. By accessing, registering, depositing funds into, or placing any wager on the k999 platform, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety.

k999 provides online casino gaming, live dealer table games, sports betting, and related entertainment services to eligible adult users in Bangladesh. The platform is operated in English and is designed to serve Bangladesh's growing online gaming community. All game outcomes, payment transactions, and account operations on k999 are governed by the rules and policies set out in this document and any supplementary policies published on k999.bar, including the Privacy Policy, Responsible Gaming Policy, and individual game rules.

If you do not agree with any part of these Terms, you must immediately discontinue use of the k999 platform and close your account. Continued use of the platform following the publication of any amendment to these Terms constitutes your acceptance of the revised Terms.

Access to and use of the k999 platform is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. k999 enforces a minimum age of 21 for all registered players. Registration by persons under the age of 21 is strictly prohibited and constitutes a material breach of these Terms.
• You are accessing the platform from a jurisdiction where online gambling is not prohibited by applicable local law. It is your sole responsibility to determine whether your use of k999 is lawful in your location.
• You are acting on your own behalf as an individual and are not acting as an agent, representative, or nominee for any other person or entity.
• You have not previously been excluded from k999 or any related platform, whether through voluntary self-exclusion or mandatory account closure.
• You are not currently on any self-exclusion register or problem gambling support programme that prohibits you from accessing online gambling services.
• You have the legal capacity to enter into a binding contract under the laws applicable to your location.

k999 reserves the right to request documentary proof of eligibility at any time, including government-issued identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or permanent closure.

To access the full range of k999 services, you must create a registered account at k999.bar. Each individual player is permitted to hold one account only. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes fraud.

During registration, you agree to provide accurate, complete, and current information. This includes your full legal name, date of birth, residential address, mobile number, and email address. Providing false, misleading, or incomplete registration information is a material breach of these Terms and will result in account closure and forfeiture of any balance held.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any two-factor authentication codes. k999 will not be held liable for any loss or damage arising from your failure to maintain the security of your login credentials.

• Do not share your k999 password with any other person.
• Do not allow any other person to access or use your k999 account.
• Log out of your account after each session, particularly on shared or public devices.
• Notify k999 support immediately via live chat if you suspect your account has been accessed without your authorisation.

k999 reserves the right to refuse registration to any applicant without being required to provide a reason. Account registration is subject to verification and may be declined at k999's sole discretion.

k999 accepts deposits via the following Bangladesh mobile financial services: bKash, Nagad, Rocket, and Upay. Additional payment channels may be added to the platform from time to time and will be listed on the Deposits page of your account dashboard when available.

All funds deposited into your k999 account must originate from a payment method that is registered in your own name. Depositing funds using payment accounts belonging to another person — including family members — is prohibited and may be treated as a suspicious transaction under k999's anti-money-laundering procedures.

• Minimum deposit: ৳100 via bKash and Nagad; ৳200 via Rocket and Upay.
• Maximum deposit: Limits apply per transaction and per day. Current limits are displayed at the point of deposit in your account dashboard.
• Processing time: Deposits via bKash and Nagad are credited within 30 seconds under normal conditions. Rocket and Upay deposits are typically credited within 2 minutes.
• Deposit fees: k999 does not charge a fee for deposits. Your mobile wallet provider's standard transaction fees may apply on their side.

k999 reserves the right to place deposits under review if they trigger anti-fraud or anti-money-laundering alerts. In such cases, the deposited funds will be held pending review and the player will be notified. k999 may request documentation to verify the source of funds at any time.

Withdrawals from your k999 account balance are processed back to the same mobile wallet used to make the original deposit, in accordance with k999's anti-money-laundering policy. Withdrawals to a different payment method or to a payment method not registered in the player's own name will not be processed.

• Minimum withdrawal: ৳500.
• Processing time: Withdrawals are processed within 30 minutes for verified accounts under normal operating conditions. Processing times may be longer during high-volume periods or when additional verification is required.
• Withdrawal fees: k999 does not charge a fee for withdrawals. Your mobile wallet provider's standard transaction charges may apply.
• Verification requirement: All withdrawal requests are subject to identity verification. Players who have not completed full KYC (Know Your Customer) verification may experience delays. k999 reserves the right to request government-issued ID, proof of address, and proof of payment method ownership before processing any withdrawal.

k999 reserves the right to withhold withdrawal processing if there is reasonable cause to suspect fraudulent activity, bonus abuse, money laundering, or a breach of these Terms. In such cases, the player will be informed that their account is under review and provided with a reasonable timeline for resolution.

Any withdrawal of bonus funds prior to completing the applicable wagering requirements will result in the bonus and any associated winnings being removed from the account balance before the withdrawal is processed. Only the original deposited amount (minus any wagered sums) will be released.

k999 offers a range of promotional bonuses to new and existing players, including welcome deposit bonuses, reload bonuses, free spins, and seasonal promotions aligned with events such as Eid, Pohela Boishakh, Victory Day, and major cricket tournaments including the BPL and T20 World Cup. The specific terms governing each promotion — including the bonus amount, eligible games, wagering requirements, minimum qualifying deposit, and expiry date — are published on the relevant promotion page at the time the offer is active.

The following general rules apply to all bonuses and promotions on k999 unless a specific promotion's terms state otherwise:

• Bonuses are credited to your account balance following a qualifying deposit that meets the minimum threshold stated in the promotion terms.
• A welcome bonus of up to ৳20,000 is available to new players on their first deposit. Wagering requirements apply. Full terms are displayed at the point of claiming the bonus.
• Bonus funds must be wagered the number of times specified in the promotion terms before any withdrawal of bonus-derived winnings is permitted.
• Wagering contributions vary by game type. Slot games typically contribute 100% toward wagering requirements. Live dealer table games and sports bets may contribute at a lower rate or may not contribute at all. Contribution rates are stated on each promotion's individual terms page.
• Only one bonus may be active in your account at any given time. Claiming a new bonus while a previous bonus remains active and unwagered will result in forfeiture of the earlier bonus.
• Bonuses are for personal use only and may not be transferred between accounts.
• k999 reserves the right to withdraw, modify, or cancel any promotion at any time with reasonable notice. Promotions claimed in good faith prior to a cancellation notice will be honoured under the terms active at the time of claiming.

All games available on the k999 platform — including casino slots, live dealer table games, crash games, dice games, and sports betting markets — are governed by individual game rules published within each game or game category. By participating in any game on k999, you acknowledge that you have read and accepted the applicable game rules.

k999 exclusively partners with certified game providers whose software has been independently tested for fairness. Casino games use certified random number generators (RNG) to determine outcomes. Live dealer games from Evolution Gaming and Ezugi are operated under studio-level oversight with real-time monitoring. k999 does not alter, interfere with, or manipulate any game outcome after a bet has been placed.

• All bets are final once confirmed. k999 will not reverse a confirmed bet except in cases of verifiable technical error that demonstrably affected the game outcome.
• In the event of a technical malfunction during a game session, k999 reserves the right to void the affected round and return the staked amount to the player's account balance.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface. k999 may change bet limits at any time with reasonable notice.
• Sports betting odds are set by k999 and are subject to change up to the moment a bet is accepted. The odds displayed at the time your bet is confirmed are the odds applied to your wager.
• In-play (live) betting is subject to slight delays inherent in live data feeds. k999 is not liable for outcomes that occur in the interval between a live event and the reflection of that event in the platform's live data.

The following activities are strictly prohibited on the k999 platform. Engaging in any prohibited activity will result in immediate account suspension, permanent closure, forfeiture of any balance and winnings, and may result in further legal action:

• Money laundering: Using k999 to deposit, transfer, or withdraw funds derived from illegal activities, or to obscure the origin of funds, is a criminal offence and will be reported to the relevant authorities.
• Fraudulent deposits: Depositing via a payment method not registered in your own name, initiating chargebacks after wagering deposited funds, or using stolen or fraudulently obtained payment credentials.
• Multiple accounts: Registering more than one account on k999, whether under your own identity or a false identity, for any reason including the attempted collection of multiple welcome bonuses.
• Automated software: Using bots, scripts, artificial intelligence tools, automated betting systems, or any other software that interacts with the k999 platform without human input in real time.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including chip dumping in poker-style games or exchange betting schemes.
• Exploitation of errors: Deliberately exploiting software bugs, pricing errors in sports odds, or game malfunctions to generate winnings that would not otherwise be achievable. Any winnings obtained through such exploitation are void and will be removed.
• Misrepresentation: Providing false information during registration, verification, or at any other point of interaction with k999.

k999 is committed to promoting responsible gambling and providing tools that enable players to manage their gaming activity. All responsible gaming tools are available within your Account Settings and can be activated at any time without delay.

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account. Once a limit is set, it takes effect immediately. Increases to deposit limits are subject to a 7-day cooling-off period.
• Session time reminders: Set a notification to alert you after a specified period of continuous gameplay.
• Self-exclusion: Request a temporary or permanent self-exclusion from the k999 platform. Temporary exclusions range from 24 hours to 6 months. Permanent self-exclusion closes your account and prevents re-registration. Self-exclusion requests are processed immediately by our support team.
• Reality checks: Enable periodic on-screen prompts displaying your session duration and net gaming activity.

If you believe your gambling is becoming a problem, we strongly encourage you to contact k999 support via live chat immediately to activate self-exclusion, or to visit our dedicated Responsible Gaming page for guidance and external support resources. All responsible gaming requests are treated with complete confidentiality and handled with care. k999 staff are trained to respond to responsible gaming requests promptly and without judgment.

All content on the k999 platform — including but not limited to the k999 brand name, logo, website design, graphics, text, game interfaces, software, and promotional materials — is the intellectual property of k999 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the k999 platform for personal entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or republish any content from the k999 platform without prior written consent.
• Reverse-engineer, decompile, or attempt to extract the source code of any k999 software or game.
• Create derivative works based on k999 content or branding.
• Use the k999 brand name, logo, or domain in any manner that implies endorsement, partnership, or affiliation without explicit written authorisation from k999.

Any unauthorised use of k999's intellectual property will result in immediate account termination and may give rise to legal proceedings. Game content provided by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective providers and is subject to their own licensing terms.

To the fullest extent permitted by applicable law, k999 and its officers, directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the k999 platform, including but not limited to:

• Loss of winnings due to technical malfunctions, server outages, or internet connectivity failures beyond k999's reasonable control.
• Delays in deposit crediting or withdrawal processing caused by third-party mobile financial services including bKash, Nagad, Rocket, and Upay.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Inaccuracies in live sports data feeds that affect in-play betting markets.
• Any loss arising from your reliance on information published on the k999 platform that is subsequently found to be inaccurate due to a system error.

k999's total aggregate liability to any individual player, for any cause of action arising under or in connection with these Terms or your use of the platform, shall not exceed the total amount deposited by that player into their k999 account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall operate to exclude or limit k999's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

If you have a complaint or dispute regarding any aspect of your k999 account, a game outcome, a payment transaction, or these Terms, you must follow the dispute resolution procedure set out below:

1. Step 1 — Contact Support: Submit your complaint to k999 customer support via live chat or by email to [email protected]. Provide your registered account username, a clear description of the dispute, the date and time of the disputed event, and any supporting evidence (e.g., screenshots). k999 will acknowledge receipt within 24 hours and provide a substantive response within 7 business days.
2. Step 2 — Formal Escalation: If you are not satisfied with the outcome of Step 1, you may request that the matter be reviewed by k999's senior disputes team. Submit a written request for escalation via email to [email protected] with the subject line "Formal Dispute Escalation". The senior team will review the matter and provide a final decision within 14 business days.
3. Step 3 — Record Keeping: k999 maintains detailed logs of all game outcomes, account transactions, and platform activity for a minimum period of 5 years. These records may be referenced during any dispute investigation and serve as the definitive record of events on the platform.

You agree that the dispute resolution process described above must be exhausted before initiating any legal proceedings against k999. Game outcomes determined by a certified RNG or by live studio monitoring are final and cannot be overturned through the dispute resolution process absent evidence of a material technical error.

k999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, k999 will notify registered players via a notice displayed prominently on the k999.bar website and, where practicable, by email to the address associated with the player's registered account.

The updated Terms will take effect 7 days after the publication of the amendment notice, except where changes are required urgently to comply with legal requirements or to address security vulnerabilities, in which case they may take effect immediately upon publication.

Your continued use of the k999 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the platform and may request account closure and withdrawal of your available balance by contacting k999 support.

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which k999 is registered and operates. Nothing in this clause limits the statutory rights available to you under the laws of your country of residence.

It is your responsibility to ensure that your use of the k999 platform complies with all laws and regulations applicable in your jurisdiction. k999 makes no representation that its services are lawful or available in every location from which the platform may be technically accessible.

If you have any questions about these Terms & Conditions, or if you wish to exercise any right described in this document, please contact k999 using the details below. All contact information is provided as plain text in accordance with k999's communication policy.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from the k999.bar website after logging in to your account
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Time: Live chat — under 2 minutes for logged-in players; Email — within 24 hours

k999 does not provide telephone or SMS support. All formal correspondence, including dispute submissions and account closure requests, must be submitted in writing via email to [email protected] or via the live chat system accessible from within your registered account.