Responsible Gaming at k999
k999 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that gaming should always remain a form of entertainment — never a source of financial stress or personal harm.
Our Commitment to Safe Play
At k999, responsible gaming is not a checkbox — it is a core value embedded into every layer of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, k999 is a source of entertainment and excitement. We want to keep it that way.
We also recognise that for a small number of individuals, gambling can become problematic. That is why k999 has invested in a comprehensive suite of responsible gaming tools and policies that allow players to manage their activity, set personal limits, take breaks, and seek support when needed — all from within their account dashboard.
Every k999 player has access to these tools at no cost and without any waiting period. Our responsible gaming features are not buried in a settings menu; they are prominently available because we genuinely want every player to stay in control of their gaming activity at all times.
If you ever feel that gaming is no longer fun, or that it is affecting your finances, relationships, or mental health, we urge you to use the tools described on this page or contact our support team immediately. k999 is here to help — not just to take bets.
Responsible Gaming Tools at k999
k999 provides every registered player with direct access to the following tools, designed to keep your gaming activity within healthy boundaries.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a mandatory 7-day cooling-off period to protect against impulsive decisions.
Define how long you wish to spend on the k999 platform in a single session. When your time limit is reached, the platform will display a notification and log you out automatically. This tool is particularly useful for players who lose track of time during extended gaming sessions.
Take a short break from k999 by activating a cooling-off period ranging from 24 hours to 6 weeks. During this time, your account remains open but you cannot log in, make deposits, or place bets. This is ideal if you feel you need a temporary pause without fully closing your account.
If you feel that your gambling has become a problem, you can request a full self-exclusion from k999. Self-exclusion suspends your account for a minimum period of 6 months and up to 5 years, or permanently. During self-exclusion, you will not receive any promotional communications from k999.
Enable regular on-screen reminders that display how long you have been playing and a summary of your net activity in the current session. Reality check notifications can be set to appear every 15, 30, or 60 minutes and serve as a gentle nudge to pause and reassess your session.
Set a ceiling on the amount you are willing to lose within a given time period. Once your loss limit is reached, k999 will automatically prevent further wagering for the remainder of that period. Like deposit limits, reductions are instant while increases carry a mandatory review delay.
Warning Signs of Problem Gambling
Recognising the early warning signs is the first step toward getting help. If any of the following apply to you, we strongly encourage you to use k999's responsible gaming tools or reach out to our support team.
Quick Self-Assessment
Answer the following questions honestly. If you answer "Yes" to three or more of them, we recommend activating a cooling-off period or contacting k999 support right away.
This self-assessment is not a clinical diagnostic tool. It is intended as a starting point for honest self-reflection. If you are concerned about your gaming behaviour, please speak with a qualified professional or contact a support organisation in Bangladesh.
How to Activate Your Safe Play Tools
All responsible gaming tools at k999 are accessible directly from your account dashboard. Here is a step-by-step overview of how each tool works.
Access your k999 account using your registered mobile number and password. All responsible gaming settings are located under the "Account Settings" section of your dashboard.
Account AccessNavigate to "Responsible Gaming" in your account menu. You will find all limit-setting tools, cooling-off options, and the self-exclusion request form in one centralised location.
DashboardChoose your preferred deposit limit, session time limit, or loss limit. Enter the amount or duration and confirm. Reductions apply instantly. Increases require a 7-day mandatory delay before taking effect.
Limits & ControlsIf you need immediate help, bypass the dashboard entirely and contact k999 support via live chat. Our team is available 24/7 and can activate cooling-off or self-exclusion on your behalf within minutes.
24/7 SupportNeed Immediate Help? Our Team Is Here Around the Clock.
Whether you want to set a deposit limit, take a break, or request a full self-exclusion, k999's responsible gaming support team can assist you at any hour — including during Eid, Pohela Boishakh, and all public holidays. All requests are handled with complete confidentiality.
Email (plain text): [email protected] | Live Chat: available from within your logged-in k999 accountPlay Smart. Play Responsibly at k999.
Gaming at k999 should always be enjoyable. Explore our casino games, slots, and cricket betting — and remember to use your responsible gaming tools to stay in control. For adults aged 21 and above only.